VeraHold was created to help address situations where one party wants proof that funds are available while the other party is uncomfortable sending money in advance.

By verifying that agreed funds are available and verified through an Authorization Hold before money changes hands, VeraHold can help reduce misunderstandings, false promises, and some situations involving deposit fraud.

While VeraHold does not guarantee outcomes or prevent all scams, it provides an additional verification step before completing a transaction.

One user creates an offer by either placing a hold or requesting a hold.

If the offer is accepted, VeraHold verifies that the agreed funds are available and secures those funds with an Authorization Hold, creating an active agreement.

The parties can then meet in person, complete the VeraHold agreement process, and decide whether to move forward with their transaction.

The transaction itself takes place outside of VeraHold.

No.

VeraHold does not transfer funds between users.

Instead, VeraHold acts as a verification checkpoint that allows users to verify that funds are available and verified through an Authorization Hold before deciding whether to complete a transaction.

Users maintain control of their money throughout the verification process and may choose how to complete their transaction outside of VeraHold..

Yes. VeraHold is a registered company built to give both parties confidence that agreed funds exist before an in-person transaction takes place. VeraHold does not take custody of your money at any point. Authorization Holds and payment verification are handled directly by Stripe, one of the world's leading payment processors.

VeraHold was designed to provide a secure and transparent verification process while helping users maintain control of their money throughout the agreement process.

VeraHold verifies that the agreed funds were available and authorized at the moment the agreement becomes active, and confirms that verification through an Authorization Hold. This lets both parties begin with the same information instead of relying solely on promises.

For buyers, this provides a way to show that funds are available without sending money in advance. For sellers, it provides verification that the agreed funds were available and reserved when the offer was accepted.

The Authorization Hold confirms only that funds were available at that point in time; it does not guarantee that funds will remain available or that the transaction will be completed.

The hold amount is the amount selected for verification through the VeraHold process.

When an agreement is accepted, VeraHold verifies that the agreed funds are available and secures those funds with an Authorization Hold .

The hold amount represents the amount both parties have agreed to verify before moving forward with the transaction.

A payment method is required when you are responsible for providing the agreed funds for an agreement.

The payment method allows VeraHold to verify that the agreed funds are available and secure those funds with an Authorization Hold.

Without a valid payment method, VeraHold cannot complete the verification process.

If an agreement is successfully completed, the Authorization Hold is released according to the agreement terms after the VeraHold process is completed.

If an agreement expires before completion is confirmed, the agreement automatically closes and the Authorization Hold is released according to the agreement terms.

VeraHold triggers the release of the Authorization Hold when the Agreement is completed or expires. The time it takes for the hold to clear from your account is determined by your card issuer and may take several business days.

The Authorization Hold exists only for the duration of the agreement and is not intended to remain in place indefinitely.

Completed and expired agreements remain visible in history for both users.

Placing a hold means you are providing the agreed funds for the agreement.

Requesting a hold means you are asking the other party to provide the agreed funds for the agreement.

Both options use the same VeraHold verification process. The difference is simply which party is providing the agreed funds and receiving the hold.

Requesting a hold allows you to ask another person to verify that the agreed funds are available and verified through an Authorization Hold before moving forward.

For example, a seller may request a hold from a buyer before holding an item, scheduling a service, or committing time and resources to a transaction.

Requesting a hold provides a way to obtain verification before deciding whether to move forward.

Yes.

An offer may be canceled at any time before it is accepted.

Once an offer has been accepted, it becomes an active agreement and can no longer be canceled.

At that point, the agreement remains active until it is completed or expires according to the agreement terms.

If an offer is not accepted within the offer expiration period, it automatically expires.

No agreement is created and no Authorization Hold is placed.

The offer will remain visible in history with an Expired status.

A new offer must be created if the parties wish to continue.

When an offer is accepted, VeraHold verifies that the agreed funds are available and secures those funds with an Authorization Hold.

The offer then becomes an active agreement.

Both parties can see that the agreement is active and that the agreed funds were verified through an Authorization Hold.

An agreement is created when one party accepts another party's offer.

Once accepted, the offer becomes an active agreement and remains active for the selected agreement duration.

The agreement serves as the foundation for the VeraHold process, including verification, Check-In, Confirm Check-In, and completion.

Yes.

Both parties may create offers with one another. When both parties choose to place a hold, each user verifies that their agreed funds are available and verified through an Authorization Hold.

This is commonly referred to as a mutual hold.

A mutual hold may be useful when both parties want verification from one another before moving forward. Rather than only one person verifying funds, both parties participate in the verification process.

For example, a buyer may want verification that a seller intends to follow through, while a seller may want verification that a buyer intends to complete the transaction. By placing holds with one another, both parties demonstrate a shared commitment to the agreement process before completing a transaction.

While not required, a mutual hold can provide an additional level of confidence, clarity, and transparency before moving forward.

Check-In is the first step of VeraHold's arrival verification process.

When a user arrives at the agreed location, they may initiate Check-In through VeraHold to indicate they are present and ready to proceed.

For best results, Check-In should only be initiated after arriving at the agreed location and when both parties are prepared to move forward with the agreement.

Confirm Check-In is the second step of VeraHold's arrival verification process.

After one user initiates Check-In, the other user may complete Confirm Check-In to verify that both parties are present at the agreed location.

Together, Check-In and Confirm Check-In help create a record that both parties arrived and participated in the agreement process.

Check-In and Confirm Check-In are important steps in the VeraHold agreement process.

When one party initiates Check-In and the other party confirms it, the agreement is recorded as successfully completed within VeraHold.

Completing these steps helps create a clear record that both parties met and carried out the agreement. It also ensures the agreement appears correctly in each user's transaction history.

For the most accurate verification and history records, both parties should always complete Check-In and Confirm Check-In when the transaction has been successfully completed.

If one party does not arrive, the Check-In and Confirm Check-In process should not be completed.

The agreement will remain active until it is either completed or expires according to the selected agreement duration.

If the agreement expires without completion, it will automatically close and appear in history with an Expired status.

Users should only initiate Check-In after arriving at the agreed location and when they are prepared to move forward with the agreement.

Every VeraHold offer and agreement is assigned a unique VH ID.

The VH ID helps identify a specific transaction and may be requested by support when assistance is needed.

Providing the VH ID when contacting support can help us locate and review a transaction more quickly.

Not always.

Only the user providing the agreed funds is required to have a valid payment method.

For example, if one user is placing a hold and the other user is requesting a hold, only the user placing the hold is required to have a valid payment method.

However, if both users choose to place holds with one another through a mutual hold arrangement, both users must have a valid payment method because both users are providing agreed funds.

No.

Only VeraHold users can create, send, receive, or accept offers.

If the other person does not yet have a VeraHold account, you may invite them to download the app and create an account.

Once they have created an account and provided you with their VeraHold username, you may send them an offer through VeraHold.

If you no longer have access to your account, you may use the Forgot Password option on the login screen.

A password reset code will be sent to the email address associated with your account.

Follow the instructions provided to reset your password and regain access to your account.

If you need assistance, please contact:support@verahold.com

When contacting support, please include:

• Account Email Address

• Username (if applicable)

• VH ID (if applicable)

• Brief Description of the Issue

Providing this information helps us assist you more quickly.